Returns & Exchanges
At Kolor, we want you to love your home. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing