Frequently Asked Questions
Everything you need to know about bringing Kolor into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, delivery usually takes 2-3 weeks depending on your location and the selected white-glove service.
Do you offer international shipping?
Currently, Kolor ships to the contiguous United States, Canada, and select European countries. Shipping costs and import duties are calculated at checkout.
Can I return an item if it doesn't fit my space?
Yes, we offer a 30-day return policy for most items in their original packaging. Please note that a restocking fee may apply to oversized furniture returns.
Are your products sustainably sourced?
Sustainability is at our core. We partner with artisans who use FSC-certified wood, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger purchases.
How do I care for my Kolor textiles and upholstery?
Each product comes with a specific care label. Generally, we recommend professional cleaning for upholstery and cold-water washing for our organic cotton linens to preserve color and fiber integrity.